R - Zone UK Office
Unit 10 Moorhen Yard Elms Lane Essex RM14 3TS
R - Zone Nigeria Office
2 Esan Olusegun Close,
Off Hotel Solus Bus Stop,
Igando, Lagos.
Work Hours
10AM - 6PM Mon to Friday:
11AM - 2PM Saturday
Closed on Sunday
Terms of Business
Terms and Conditions of Service
TERMS AND CONDITION
1.1 Definitions In these Conditions the following expressions shall have the following meanings:
“RZE” means R-Zone Enterprises LTD, also operating as R-Zone cargo and shipping services.
1.2“Customer/Client” means the sender of a single consignment making payment in advance to RZE or via approved payment method.
“Consignment/Cargo” means any one or more Parcel(s) sent at one time by the customer to an agreed destination worldwide.
1.3“UK” means England, Scotland, Wales, and Northern Ireland.
“Nigeria” means the Federal Republic of Nigeria and its current 36 states of the Federation.
1.4“Dangerous Goods” means (i) those items specified as dangerous or hazardous or prohibited or restricted in the Retail Guide; and (ii) those items defined as dangerous or hazardous by the regulatory bodies and by legislation regulations and guidelines governing transport by road, rail, sea or air.
1.5“Despatch” means the time when the customer hands a consignment to a representative or agent of RZE for delivery under RZE cargo services.
“Services” means Airfreight Services, Sea freight Services, Storage Services, Door-to-Door Delivery services, Cargo consolidation services known as “groupage”
“Working Day” means any day other than a Saturday, Sunday, Bank or Public Holiday, Good Friday, Christmas Day
“Demurrage / Storage charges” Charge for storage of customer goods in our warehouse or agent’s warehouse, will accrue after the third day of cargo reaching our warehouse @ the rate of £2 per day in local currency for consignments not collected within the stated free storage time.All consignment left in our storage or our third party storage providers for more than 30 days will be treated as being abandoned by customer and RZE shall treat such goods as it deemed fit. RZE cannot be held liable for any loss or damage of any goods left abandoned in its storage for more than 7 days.
All outstanding charges due RZE and it’s third party storage providers shall be paid in full by the customer. This is applicable to goods left in our London/Lagos warehouse or any of our third party storage providers or shipment that has not been fully paid for by customer on demand.RZE Shall take all reasonable and legal means necessary to recover any associated cost for its services and all third party services provided.Where RZE is directed to hold a Consignment for collection or pending further instructions then delivery shall be deemed to have taken place at the earliest time when the Consignment is made available for collection by the addressee, this is subject to RZE free storage period of 3 days before the application of Demurrage/Non collection/Storage Charges. Charges will be based on the volume of customer’s consignment and the security charges imposed on such stored goods. Customers are strongly advised to ensure their consignments are collected or a final instruction on dispatch is given within the free storage period.
“Antique” means an object, which is over 100 years of age.
“Collectable” means items, which has appreciated in value either due to its scarcity or due to it being no longer in production.
“Consignment Charges” means the charges payable to RZE at destination by the customer for the carriage of a consignment, but shall exclude any additional charge(s) payable for enhanced compensation, see demurrage/storage charges.
“Excluded Goods” means those goods described as such, or described under the heading “Compensation Exclusions”
2.0 Door to Door Service Delivery
In a door-to-door delivery method, RZE undertakes to deliver to an address specified in the despatch documentation, not to a specific person. If customer wishes for goods to be delivered to a specific person, this should be clearly arranged and notified at the time of preparing the despatch note. Cargo would be dropped at nearest motorable local bus terminal as agreed once we are no able to access tarred road.
2.1 RZE does not undertake to intercept a consignment in transit before delivery has been attempted. Delivery can only be altered after making the first delivery attempt and customer wishes for the consignment delivery to be changed. This will attract an extra administrative charge, which will be agreed with the customer before being carried out.
RZE shall not be liable in respect of any Consignment delivered to the delivery address or other address specified by the addressee, where any person misrepresents his authority to receive a consignment on the address or customer’s behalf, or where RZE is delivering it in accordance with instructions from, or purporting to be from the addressee.
2.2 On delivery of a Consignment, RZE will request the person who accepts delivery (not necessarily the addressee in person) to sign an acknowledgement / delivery receipt, which may include signature by electronic means – if available. Delivery within some location in Nigeria will require recipient to sign the delivery note in the compound of the address where delivery is made and not outside the delivery house or compound. This will be at the discretion of the delivery agent. Copies of such receipt shall be available for a period of four weeks from the date of delivery, subject to payment of the applicable charges.
2.3 RZE will in some instances contact the recipient to collect consignment from our agent office with a valid proof of address and identity. This acceptance of such proof is at the discretion of RZE agent in Nigeria. RZE is not obliged to take cargo up the stairs at destination except proper health and safety precautions are in place.
3.0 Maximum sizes and weights
There is no limit to the weight of a multi-Parcel Consignment but individual Parcels must not exceed 30kg for pick up by RZE or its agent network and reserves the right to refuse the collection of individual items over the weight of 30kg per bag. If any Parcel exceeds the maximum sizes or weights and RZE is able to process it through the Services network, then an additional surcharge of £20 per item for customers applies. Customers have the responsibility to ensure the weight of each package is not above the limit specified above. Where this occurs, the despatch driver must be informed at the time of despatch.
4.0Restricted, prohibited and dangerous goods
The Customer shall ascertain if the contents of any package is dangerous, prohibited or subject to restrictions by referring in the first instance to the RZE prohibited goods guide and will comply with all requirements specified therein.
4.1 RZE may add or delete items from the definition of dangerous and prohibited goods without notice, but will endeavour to make the details of any such additions or deletions available on its website www.r-zoneenterprises.com.The customer SHALL NOT send dangerous goods or prohibited goods by any of the Services
4.2The Customer shall be responsible to RZE, its sub- contractors and its agents for all loss, damage or injury arising out of the carriage of dangerous goods or prohibited goods whether declared as such or not and restricted goods not properly packed and duly labelled to the extent that such loss, damage or injury is caused by the dangerous nature of those goods. Customers are responsible for the packing of their cargo as RZE conforms not to take responsibility for breakage, leakage or damage to cargo not securely packed.
4.3. All firearms, ammunition, prohibited drugs and substances are strictly not allowed on any of RZE freight, shipping, storage, distribution and all associated services. We will report any suspicious items to the law enforcement agencies and customers deliberately attempting to transport, store or distribute any controlled substance using any of our services, agents is liable to criminal prosecution under the law.
5.0 Addressing and documentation
The customer shall label each parcel with the full postal address, including the postcode, of both the addressee and the sender and each consignment must be accompanied at the time of despatch by fully completed despatch documentation (including service indicators and invoice numbers) as supplied by RZE for the service used.
5.1 The Customer shall ensure that each parcel is adequately packaged and well labelled. Customer must inform the despatch driver/team of the content of the package, if there is more than one different item in the package, customer should ensure an inventory of individual item contained in the package is taken and a copy handed to the despatch driver/team. The customer is responsible for making full inventory of package and for providing the full and correct delivery and invoice address for all shipment being handed to the collecting driver/team. Customers must take responsibility for their packing, breakables must be in a see through plastic
5.2 The Customer shall retain any Customer copies of dispatch documentation, as these will be required to support any claim.
6.0 Service standards and delivery
The service standards for each of the Services are as advertised from time to time by RZE and shall apply subject to this condition. For the purposes of calculating service standards:
6.1 Only working days will be counted for exported air freight services normally 7 working days whilst imported air freight services can take up to 10 working days. Where there is a practical delay by the airline vessel, customers would be given prior notice. Consignments will only be delivered on Working Days. Customers requiring delivery on a non working day will need to make necessary arrangements for this and subject to acceptance and payment of necessary charges; consignment may be delivered on a weekend as agreed by RZE. If a consignment is dispatched after the latest acceptance time on a Working Day in most cases 5:30pm Local Time, it will be deemed to have been dispatched on the next working day.
7.0 Non-delivery
The Customer or the addressee may request an undelivered consignment (only after delivery has been attempted) to be returned to the customer, redelivered to the addressee or otherwise redirected (and in the case of the addressees request, the customer hereby consents to RZE performing such action) and subject to payment of such additional charges notified by RZE by the person who makes the request. RZE will perform such additional service on the terms and conditions set out in these Conditions or such other RZE terms which govern the additional services, if such is the case.
7.1 If an undelivered consignment is held by RZE and is not claimed within a reasonable time(10 working days) of RZE leaving notification of its attempted delivery at the delivery address, RZE shall, where reasonably practicable, attempt to contact the customer. If this fails
RZE will return the consignment to its warehouse. The consignment will be stored free of charge for a maximum of 21 days – Saturdays and Sundays inclusive. A daily charge of N5,000 in the case of Nigeria and £10 in the case of the United Kingdom will be applied for daily storage after the expiration of the 21 days and if a customer fails to make contact or collect the consignment after a period of 30 days RZE shall be entitled to deal with the Consignment as it reasonably sees fit.
8.0 Charges and Payment
8.1 The customer shall pay to RZE the consignment charges and any charges for enhanced compensation required which are notified to the customer at the time of despatch for the service selected by the customer and by the payment method specified by RZE. All charges shall be paid in full by method specified by RZE prior to shipment. Consignment WILL NOT be shipped if customer does not make full payment of the amount specified and agreed.
Any unshipped consignment left in our warehouse and NOT collected by customers after request by RZE to do so will attract a daily storage charge of 0.50 pence per kilogram or minimum of £5 per day for uncollected consignment less than 20 kilograms.
Customer will be required to pay all charges before consignment can be released.
RZE will endeavour to communicate with customer to arrange collection of unshipped or uncollected consignment from its warehouse.
RZE reserves the right to treat all unshipped and unclaimed consignment as being abandoned after a period of 21 days and will treat such consignment as it deem reasonable fit.
If any consignment has a low weight in comparison to its volumetric size (L x W x H in cm/ 6000), RZE may require the customer to pay additional charges based on the volumetric weight in accordance with its current published rates. Such additional charges may be requested (and shall be paid by the customer) on dispatch or at any time prior to the delivery of the consignment concerned.
8.4
Demurage / Storage charges (Consignment at Destination).
Goods will be delivered within the specified service delivery time.
9.0 Liability for delay, loss or damage
Customers are ultimately responsible for insuring any consignment being sent on any of our services (Air or Sea). RZE or any of it’s agent does not provide insurance for items being shipped or air freighted. The customer must arrange (if required) to insure all consignment being shipped/sent.
9.1 RZE shall not be liable to pay compensation for loss of, or damage to a Consignment: (i) due to latent or inherent defect, vice or natural deterioration of items; (ii) damage in the course of transport or handling by the shipping line or the airline.
9.2 RZE shall not be liable to pay any refund or compensation in respect of a parcel containing restricted or prohibited goods or otherwise dispatched in contravention of Condition 4, or any other relevant provision in these conditions.
9.3 RZE shall not be liable to pay any refund or compensation in respect of a consignment which is damaged, lost or delayed as a result of it being inadequately packaged, incorrectly addressed or accompanied by incomplete posting or customs documentation by the customer.
9.4 RZE shall not be liable (whether for the payment of compensation or refunds or otherwise), for failure to perform, or delay in performance of any of its obligations under these Conditions to the extent that such delay or failure results from circumstances outside its control, including without limitation on any adverse weather conditions, natural disasters, traffic congestion, mechanical breakdown, obstruction of public or private highway, all forms of customs, NAFDAC and all security organizations examinations operations, natural disasters or from any industrial action whatsoever.
9.5 RZE shall not be liable in respect of any consignment where any person has been fraudulent or dishonest in any way in respect of that consignment or misrepresents his authority to receive a consignment on the addressee’s or customer’s behalf.
9.6 In the event of compensation of any kind, our Liability as a freight forwarder is limited up to a maximum 10% of the invoice value, as in 9.0.1 above, customers are advised to submit a packing list and take out extra insurance for goods considered to be of high value.
9.7 In the event of customs reexamining cargo/vehicle alike, customers are advised there may be damage to cargo/vehicle and in such instances 10% of the invoice value will be refunded as a goodwill gesture or repaired through our designated contractors to a state of perfection
10.General
RZE may engage agents and/or sub-contractors to perform all or any part of the services to be provided to the customer.
10.1 Nothing in these conditions (nor anything else), shall confer on any third party any benefit, nor the right to enforce any of these conditions that that person would not have had but for the contracts (Right of Third Parties) Act 1999.
10.2 These Conditions will be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matters arising under or in connection with this agreement.
10.3These conditions constitute the entire agreement between RZE and the customer. Each party acknowledges that in entering into these conditions it is not relied on any representation or undertaking, whether oral or in writing, save as expressly incorporated herein.
10.4 If any provision of these Conditions shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the provisions of these Conditions, which shall remain in full force and effect.
10.5 RZE compensation, and other conditions are subject to revision from time to time, and services may be added or deleted. At this time, most services provided by RZE are exempt from VAT; should this situation change, VAT at the appropriate rate shall be added to the prices payable by the customer.
10.6 Right to review prices. In such a case that taxes or other such charges are levied on the transport and services specified in these terms of delivery during the period of validity of the supplementary services price-list or of the freight contract, or if there is a substantial increase in the costs of transport for reasons beyond RZE control, the right to implement corresponding price increases is reserved. The change may be implemented in the form of a separate surcharge.
10.7 RZE would normally advise customers the nature of their goods to be carried on our service network and the potential associated risk of all forms ranging from seizure to more cost involved as the case may be in the case of “contraband or import prohibited goods” as listed/contained on the website of the Nigerian customs https://customs.gov.ng/?page_id=3075
10.8 RZE reserves the right to pass as a whole any further cost involved despite the initial agreed cost to the customer if such arises before the release/delivery of such consignment.
10.9 RZE is not liable/responsible in whatsoever manner in the damage, loss or seizure of consignment by any security clearance agency body on the ground that the consignment is on the import prohibition list as listed/contained on the Nigerian customs website given above.
11 Consignment packaging
11.1 The sender is ultimately responsible for packaging all consignment being sent through RZE. RZE may offer a packaging service which will be agreed with the sender at the time of despatch. RZE will NOT be liable for damage resulting from poor packaging by customer.
12 Using our Website
12.1 These terms and conditions govern your use of our website and by using our site you are agreeing to them. If you do not agree to these terms please leave immediately. These terms and conditions will continue to apply if you transact any form of transactions with RZE. Our terms and conditions may change from time to time, we may make changes to the contents of this website, including to the descriptions and prices of goods and services we offer at any time and without notice.
We may personalize the site based on the usage, activity and preferences of the site users and may change the appearance and contents of our website at any time and so you should check here regularly. Your continued use of the website after any change has been made is your acceptance of the change.
13.0 Exclusions and limitations
The information on this website is provided on an “as is” basis. To the fullest extent permitted by law.
RZE Services:
(a) excludes all representations and warranties relating to this website and its contents, including in relation to any inaccuracies or omissions in this website; and
(b) excludes all liability for loss or damage arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised RZE of the possibility of such potential loss) and indirect, consequential and incidental damages.
RZE does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited are affected.
Whilst our terms for business may it rigorous, it is agreed that you as a customer are happy and satisfied before transacting business with us.