Cookie
Policy.

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, improve performance, and provide information to the site owner. Some are essential; others are optional and used for analytics or personalisation.

Similar technologies — such as web beacons, pixel tags, and local storage — work in comparable ways and are also covered by this policy. We refer to all of these collectively as "cookies".

We use cookies for these purposes:

• Essential operation: Keeping you logged in, maintaining your session, and enabling secure access
• Security: Detecting fraud and preventing cross-site request forgery (CSRF)
• Preferences: Remembering your cookie consent, language, and display settings
• Analytics: Understanding how visitors use our site so we can improve it (with your consent)
• Shipment tracking: Enabling our tracking tools to display your shipment status
• Marketing: Measuring the effectiveness of our advertising (with your consent only)

These cookies are essential for the website to function. They cannot be switched off in our system because without them the website won't work. You cannot opt out of these cookies.

These cookies allow us to count visits and understand how visitors use our website. The information is aggregated and anonymised — it does not identify you. These cookies are only set with your prior consent.

We have configured Google Analytics with:

• IP anonymisation enabled — your IP address is never stored in full
• Data sharing with Google disabled — analytics data stays with us
• Advertising features disabled — no remarketing or audience reporting
• Data retention set to 26 months (Google's shortest available)

Google's data processing terms: policies.google.com

These cookies enable enhanced features and personalisation. They may be set by us or by third-party providers whose services we use. These cookies are optional and only set with your consent.

These cookies may be set by our advertising partners to measure the effectiveness of our advertising and help us show you relevant R-Zone services on other websites. These cookies are only set with your explicit prior consent.

We currently use Meta (Facebook) Pixel to measure conversions from our Facebook and Instagram advertising campaigns. We do not use Google Ads remarketing cookies.

Some cookies are set by third-party services and governed by their own privacy and cookie policies. Third-party services we use that may set cookies:

8.1 — Cookie Banner

When you first visit our website you will see our cookie consent banner. You can accept all cookies, refuse non-essential cookies, or manage preferences by category. You can change your preferences at any time — look for "Cookie Settings" in the footer of any page.

8.2 — Browser Settings

Most browsers let you control cookies through their settings. However, blocking all cookies may affect website functionality. Browser cookie controls:

8.3 — Opt-Out Tools

• Google Analytics: Google Analytics Opt-Out Browser Add-on
• Facebook ads: Facebook Ad Preferences
• All UK online advertising: youronlinechoices.com

In compliance with UK PECR and UK GDPR, we obtain your consent before placing any non-essential cookies on your device. Your consent is:

Consent is stored in our rzone_cookie_consent cookie, valid for 12 months.

Some browsers include a "Do Not Track" (DNT) feature. There is currently no universal standard for how websites should respond to DNT signals. We honour DNT signals by not setting analytics or marketing cookies when we detect a DNT header — even where you have previously consented.

We review and update this Cookie Policy regularly. Material changes — such as adding new cookie categories — will be communicated via our consent banner and by posting an updated policy with a new "Last Updated" date.

Questions about our use of cookies or to exercise your PECR/UK GDPR rights: